Terms & Conditions

LOCAL PICKUPS:

We can ship anywhere in the continental US & Canada, however, we do offer a local pickup option.

To schedule a pickup, please email us at info@ingrainedfurniture.com to set up the appointment.  

Please be sure to select "Local Pickup" as your shipping option when you place your order!

SHIPPING:

Shipping Charges:

Buyer is responsible for all shipping & handling charges.  We ship via UPS Ground unless otherwise specified by the customer. 

International Shipping:

***International buyers are fully responsible for all broker, duties and taxes***  Please do not ask us to falsify any amounts on customs forms. Our International Shipments are generally shipped UPS, but can sometimes be shipped through USPS, depending on weight and size.  We will ship worldwide, however, buyer is responsible for verifying that our product can be shipped into their country.

Requesting a Freight Quote:

Due to the weight and dimensions of our products, sometimes it is more economical to ship through a freight company.  If you are purchasing multiple items, and would like to request a freight quote, please do so, we will be happy to check on that for you.

Insurance:

 All packages we ship are fully insured.  If you have any damage, please follow the Damage Items process below.

Damaged Items:

Damage must be reported within 3 business days.  Although we package our products diligently to ensure that they come to you in the condition they left our site, we can't always guarantee that they are handled with the care that they require once they leave our shop.  In the event that you receive your item(s) and it is damaged, please email us immediately so we can get a claim rolling with UPS or the LTL Freight Carrier.  Please be sure to provide as much information as you can regarding the package appearance, what was damaged, and be sure to include pictures of the damage.  

PAYMENT:

We accept Mastercard, Visa, Discover, American Express & PayPal.

RETURNS:

ALL PRODUCTS MUST BE RETURNED IN ITS ORIGINAL CONDITION.  NO PRODUCT WILL BE ACCEPTED FOR A RETURN IF IT HAS BEEN DRAWN ON, CARVED ON, CUT UP, OR AN OTHER WORK DONE TO ALTER IT.